SHIPPING POLICY

We offer Standard SHIPPING with Tracking - Worldwide

PLEASE NOTE: AS OF FEBRUARY 2020 - Due to the global outbreak of Covid-19 there are global shipping delays in logistics.

Please rest assured that your order is on your way and will be arriving to you, but depending on the airlines activity and the pandemic situation in your country, a delay in package arrival due to Covid-19 should be expected.

 

 

Order Processing:

As soon as you place your order we start processing it and it takes between 1 to 5 business days for your item to ship, with the following exception: If an item in your order qualifies as 'made-to-order' processing and production could take up to 10 business days. Once an item in your order ships, you will receive a confirmation email from us with the Tracking Number.

 

Delivery:

Please be aware that shipping times can vary and we are unable to give precise international delivery estimates due to deliveries being affected by many factors: destination country, national holidays, weather, customs clearance, global pandemics and unprecedented events.

 

Generally, once a package gets shipped it may take approximately ~ 10-30 business days from Asia to the U.S., Europe, Canada, Australia, UK, Japan and approximately ~ 15-40 business days to all other countries via our FREE Complimentary Standard Shipping.

 

If you are expecting your order in the month of December, your package delivery could be delayed due to the busy holiday season.

Express Shipping: We currently don't offer an Express Shipping option, sorry for any inconvenience.

 

We ship from Guangzhou, China.

 

 

 

RETURN POLICY

 

In case you received:

- Incorrect / wrongly shipped item

- Wrong size / color

- Defective / not as described item

please contact us with the following information:

 1) Email us at:  orders@deerdoll.com    within 3 days   from the item's delivery date.

and include the following information in your email:

1. Order Number

2. Description of the issue

3. Photo of the Item received and Photo of the Shipping label on the package

 

  Your request would be forwarded to our Returns Department (Mon-Friday) for eligibility and would be subject to approval. Any eligible requests approved by our Returns Dept would be provided with a return authorisation. Once the Return Item is received at our return service address in its original quality and with tags attached, your refund or store-credit would be processed or your exchange would be sent out. Please don't forget, issues must be reported within 3 days of receiving your package, so we can successfully initiate the return process for your order.

*Lingerie/underwear, wigs, swimsuits, hats, jewelry and accessories are FINAL SALE and cannot be returned.

 

What is NOT covered by our Return Policy?

 

I want to exchange my item for a different size or different product / changed my mind

Sorry, we are unable to process exchanges due to the limited stock of our merchandise. We don't accept any returns and exchanges so please be certain before ordering to avoid any issues of this sort. If you have a question about an item you received don't hesitate to contact us so we can help you resolve it.

 

Didn't read the Size Measurements and item doesn't fit me

In order to avoid disappointments of this kind, please carefully read the item description and refer to the item Size Measurements/Chart before placing an order as most of our clothing comes in Asian Sizes which differ from US/EU/UK/AU sizes and we also have a Size Guide on every item page stating that information. Please be sure to check the Item Size measurements before ordering - by comparing the item measurements to your own measurements, you should get a pretty accurate fit and be able to find out which size you should order or contact us for assistance.

 

Tracking shows item as "Delivered" but I never got it

In the rare and unfortunate event of your package getting lost/missing or stolen when tracking is showing that your package has been "Delivered", we unfortunately cannot supply you with a refund or offer you a replacement, so please keep an eye on your mail carrier when delivery date is close and contact your local post office/shipping provider for assistance in case your package goes missing.

 

 

 

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.deerdoll.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.


Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
[[
INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED.
COMMON LINKS INCLUDE:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
]]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

TERMS OF SERVICE

OVERVIEW
This website is operated by Deer Doll. Throughout the site, the terms “we”, “us” and “our” refer to Deer Doll. Deer Doll offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

All copyright of images and designs belong to the manufacturer. Any use of photos is for the sale of items produced by the manufacturer. Photos and images of all items on the site belong to the manufacturer. We do not design, produce, own, physically carry or directly ship inventory of these items and as such hold no legal responsibility for them or the representation of them in any form.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.