ALL SALES ARE FINAL unless specified in our Return Policy, as follows:
We accept Returns in the following cases:
- Incorrect / wrongly shipped item
- Item is incorrect size/color
- Item is defective or not as described
How to Submit a Return Request:
1) Please submit a Return Request by contacting us at: firstname.lastname@example.org within 3 days from the item's delivery date.
Please include the following information in your email:
1. Order Number
2. Description of the issue
3. Photo of the Item received and Photo of the Shipping label on the package
Your return request would be forwarded to our Returns Department (Mon-Friday) and would be subject to approval. Any eligible requests approved by our Returns Dept would be provided with a return authorization. Once the Return Item is received at our return address in its original quality and tags attached, your refund or store-credit would be processed or your exchange would be sent out. Please don't forget, issues must be reported within 3 days of receiving your package, so we can successfully initiate the return process for your order.
*Lingerie/underwear, wigs, swimsuits, hats, jewelry and accessories are FINAL SALE and cannot be returned.
Update: As of July 1st 2021, due to the new European Union VAT rules, which raised our shipping carrier prices, we are NO longer able to offer free return shipping for the European Union countries and the UK, sorry for the inconvenience.
I want to exchange my item for a different size or different product / changed my mind
We are very sorry, we are unable to process size/product exchanges due to the limited stock of our merchandise.
How can I make an exchange instead of a return?
We are very sorry, we are unable to process size/product exchanges due to the limited stock of our merchandise. However you may place a new order after submitting your return since the return order and the new order are independent processes.
I didn't read the Size Measurements and the item doesn't fit me
In order to avoid disappointments of this kind, please carefully read the item description and refer to the item Size Measurements/Chart before placing an order as most of our clothing comes in Asian Sizes which differ from US/EU/UK/AU sizes, we also have a Size Guide on every item page. Please be sure to check the Item Size measurements before ordering (manual measurements is allowed to have +/- 4cm difference) - by comparing the item measurements to your own measurements, you should get a pretty accurate fit and be able to find out which size you should order or contact us for assistance.