In case you received:
- Incorrect / wrongly shipped item
- Wrong size / color
- Defective / not as described item
please contact us with the following information:
1) Email us at: firstname.lastname@example.org within 3 days from the item's delivery date.
and include the following information in your email:
1. Order Number
2. Description of the issue
3. Photo of the Item received and Photo of the Shipping label on the package
Your request would be forwarded to our Returns Department (Mon-Friday) for eligibility and would be subject to approval. Any eligible requests approved by our Returns Dept would be provided with a return authorisation. Once the Return Item is received at our return service address in its original quality and with tags attached, your refund or store-credit would be processed or your exchange would be sent out. Please don't forget, issues must be reported within 3 days of receiving your package, so we can successfully initiate the return process for your order.
*Lingerie/underwear, swimsuits and accessories are FINAL SALE and cannot be returned.
I want to exchange my item for a different size or different product / changed my mind
We are very sorry, we are unable to process size/product exchanges due to the limited stock of our merchandise. Please be sure to check the Item Size Chart before ordering or contact us for assistance.
How can I make an exchange instead of a return?
We are very sorry, we are unable to process size/product exchanges due to the limited stock of our merchandise. However you may place a new order after submitting your return since the return order and the new order are independent processes.
I didn't read the Size Measurements and the item doesn't fit me
In order to avoid disappointments of this kind, please carefully read the item description and refer to the item Size Measurements/Chart before placing an order as most of our clothing comes in Asian Sizes which differ from US/EU/UK/AU sizes, we also have a Size Guide on every item page. Please be sure to check the Item Size measurements before ordering (manual measurements is allowed to have +/- 4cm difference) - by comparing the item measurements to your own measurements, you should get a pretty accurate fit and be able to find out which size you should order or contact us for assistance.