Tracking + Purchase Protection on every order!

 

 

Order Processing

As soon as you place your order we start processing it and it takes between 1 to 5 business days for your item to ship, with the following exception: If an item in your order qualifies as 'made-to-order' processing and production could take up to 10 business days. Once an item in your order ships, you will receive a confirmation email from us with tracking number(s).

 

Delivery

Please be aware that shipping times can vary and we are unable to give precise delivery estimates due to deliveries being affected by many factors: destination country, national holidays, weather, customs clearance, pandemics and other unprecedented situations.

We ship from Guangzhou, China.

 

Generally, once a package gets shipped it may take approximately:

10-20 business days from Asia to UK, the U.S., Canada, Europe, Japan, NZ, Australia

15-30 business days to other countries

 

 

If you are expecting your order in the month of December, your delivery could be delayed due to the busy holiday season.

 

Purchase Protection

If an item you ordered gets delayed in transit by logistics and doesn't arrive within 45 days from the date it has been shipped out, please contact us at orders@deerdoll.com with your order number to request a refund or a replacement for that item.